Contact Information:
SERENITY GRACE ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.
AGIOU DIMITRIOU 41, PIRAEUS / PIRAEUS, GREECE, 18546
- ΑΦΜ (VAT): 802792961
- Phone: +30 210 941 7552
- Email: support@gracemoto.com
Return & Refund Policies (EU Compliant)
Right of Withdrawal (14 Days)
- EU consumers have the right to withdraw from the purchase within 14 days without giving any reason.
- The withdrawal period expires 14 days after the day you received your order.
- You will receive a full refund, including standard delivery costs.
Returning Goods
- Items must be returned unused, in original condition, with all packaging, labels, and accessories.
- Customers are responsible for the return shipping cost, unless the item was defective or incorrect.
- Return shipping must be prepaid; COD shipments cannot be accepted.
Refund Processing
- Refunds are issued within 5 business days after receiving and inspecting the returned product.
- Refunds are credited back to the original method of payment.
Exchanges
- Exchanges are handled by returning the original item and placing a new order.
Non-returnable Items
- Electrical components, tools, and items with broken seals or signs of installation.
- Used apparel or helmets showing wear.
- Tires that have been mounted.
Warranty (EU 2-Year Warranty)
- All products sold within the EU are covered by a 2-year legal warranty against manufacturing defects.
- If an item is defective, contact customer support for instructions before returning it.
Damaged Items on Delivery
- You must report transport damage as soon as possible after delivery.
- Keep all original packaging, as carriers may request inspection.
Returns Procedure
- Contact us via email to request a Return Authorization (RA#).
- Include the RA number inside the package.
- Use a transport box — do not ship items in the product box alone.
- Ship the return to the address below.
Return Address:
SERENITY GRACE ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.
Attn: Returns (RA# XXXX)
AGIOU DIMITRIOU 41
PIRAEUS / PIRAEUS, GREECE, 18546
ΑΦΜ: 802792961
Phone: +30 210 941 7552
Email: support@gracemoto.com
Note: Please use a tracked shipment. SERENITY GRACE ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. is not responsible for lost or untracked returns.
For any questions, clarifications, or special cases, our support team is here to assist you at +30 210 941 7552 or support@gracemoto.com.