Contact Information:
- Address: SERENITY GRACE ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., AGIOU DIMITRIOU 41, PIRAEUS / PIRAEUS, GREECE, 18546
- Phone: +30 210 941 7552
- Email: support@gracemoto.com
Introduction
Welcome to SERENITY GRACE ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. (“we”, “us”, “our”), the company behind GraceMoto.com and related services. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, make a purchase, or otherwise interact with us, in accordance with applicable European data protection laws, including the GDPR.
Acknowledgement and Updates
By using our Services, you acknowledge that you have read this Privacy Policy. We may update this Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date of publication. We encourage you to review this page regularly.
Information We Collect
“Personal data” means any information that identifies, or can be used to identify, an individual, as defined by applicable data protection laws.
Categories of Data We Collect
- Identifiers and Contact Details: Name, billing and shipping address, email address, phone number.
- Purchase Details: Order history, products purchased, payment-related information (processed through secure payment providers).
- Device and Technical Data: IP address, browser type, operating system, device identifiers, and similar technical information.
- Usage Data: Information about how you use our website, such as pages viewed, time spent, and navigation paths.
- Communication Data: Records of communications with our customer support or other contact channels.
- Marketing Preferences: Your choices regarding receiving marketing communications from us.
- Location Data: Approximate location based on IP address, where applicable.
- Profile and Inferences: Preferences or interests we may infer to improve our products and services.
Sources of Data:
- Directly From You: When you place an order, create an account, contact us, or subscribe to our newsletter.
- Automatically: Through cookies and similar technologies when you browse our website.
- From Third Parties: Payment processors, analytics providers, advertising partners, and logistics partners, where lawful.
Use of Personal Information
We use your personal data for the following purposes and legal bases under European data protection law:
- To fulfil our contract with you: Processing and delivering your orders, providing customer service, managing payments, and handling returns and warranties.
- To comply with legal obligations: Accounting, tax, and other mandatory record-keeping, as well as responding to lawful requests from public authorities.
- For our legitimate interests: Improving our website and services, preventing fraud, maintaining security, and managing our business (where our interests are not overridden by your rights).
- Based on your consent: Sending marketing communications (where required), using non-essential cookies, and any other processing where we request and rely on your consent. You may withdraw your consent at any time.
Sharing of Information
We may share your personal data with:
- Service Providers: Such as payment processors, IT and hosting providers, logistics and delivery partners, and professional advisers who help us operate our business.
- Marketing and Analytics Partners: To help us understand usage of our website and improve our marketing, where permitted by law.
- Public Authorities and Legal Bodies: Where required to comply with legal obligations or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
Where possible, we use aggregated or anonymised data that does not identify individuals.
User Choices and Rights
If you are located in the European Economic Area, the United Kingdom, or another region with similar laws, you may have the following rights (subject to certain conditions):
- Right of access to your personal data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”).
- Right to restriction of processing.
- Right to data portability.
- Right to object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent at any time, where processing is based on consent.
- Right to lodge a complaint with a supervisory authority, in particular in your country of residence or where the alleged infringement occurred.
To exercise your rights, please contact us at support@gracemoto.com.
Cookies and Analytics
We use cookies and similar technologies to operate our website, analyse its use, and, where permitted, to provide personalised content and marketing. You can manage or disable cookies in your browser settings. For certain non-essential cookies, we may request your consent via a cookie banner or settings tool.
Data Protection
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no system can be completely secure, and we encourage you to use strong passwords and keep your login details confidential.
Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. When data is no longer needed, we will delete or anonymise it in a secure manner.
Children’s Privacy
Our services are not directed to children under 16 years of age (or the applicable minimum age under local law), and we do not knowingly collect personal data from children without appropriate parental or guardian consent. If you believe a child has provided us with personal data, please contact us so we can delete it where required.
International Transfers
We are based in Greece and your data is generally processed within the European Economic Area (EEA). If we transfer personal data outside the EEA or the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other mechanisms recognised by applicable law.
Third-Party Links
Our website may contain links to third-party sites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.
Text Messages
We may offer optional SMS or messaging notifications (for example, order updates or marketing messages). You will only receive such messages where permitted by law and, where required, based on your consent. You can opt out at any time by following the instructions in the message or by contacting us.
Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you can contact us at:
SERENITY GRACE ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.
AGIOU DIMITRIOU 41, PIRAEUS / PIRAEUS, GREECE, 18546
Phone: +30 210 941 7552
Email: support@gracemoto.com
Your Legal Rights
We are committed to handling your personal data transparently and in line with applicable data protection laws. Your rights and choices, as outlined above, are an important part of this commitment, and we will do our best to respond to your requests promptly and fairly.
This Privacy Policy reflects our dedication to respecting your privacy and protecting your personal data when you interact with GraceMoto.